Prompt and on time response to customer needs and dissatisfaction is one of the priorities of GHAEM group. According to this idea, Keyhan Tejarat Ghaem Company has organized all related requirements to ISO-10004 standard. If GHAEM Consumers, face with any dissatisfaction about performance of personnel, agents or products, may notify the customer relationship management (CRM) through the Company’s representatives or by telephone or email. Customer dissatisfaction will be dealt with in less than 72 hours and the result will be notified to the customer.
If you are dissatisfied, you can send your message through the in front panel.